Privacy Policy

CohesiveTec Pty Ltd is committed to protecting the privacy and security of our customers. This privacy notice describes how we collect, store and use personal information in accordance with the General Data Protection Regulation (GDPR).

Some of the key points of CohesiveTec’s privacy statement are:

• We don’t sell your data to third parties.
• We make it easy for you to manage your information. You can change your communication preferences at any time.

We are CohesiveTec Pty Ltd of 63 Hincksman Street, Queanbeyan, NSW 2620, Australia.

This document covers information we collect about you, whether via our websites, www.cohesivetec.com, through our telephone support team, social media channels, our agents or otherwise. Please read it carefully to understand how your personal information will be treated.

CohesiveTec is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about our customers. We are committed to safeguarding your privacy.

Personal information that we collect

We collect a range of personal information relating to you, including your:

• Name
• Email address
• Telephone number
• IP address
• Any other personal information you choose to provide

How we use your personal information

• Maintain our relationship with you
• Process orders and supply products and services
• Invoicing, payments and account maintenance
• Respond to enquiries and feedback
• Internal reporting and research
• Notify you of service or price changes
• Quality monitoring
• Complaint handling and dispute resolution
• Credit checks and fraud prevention
• Staff training and security monitoring
• Protecting rights, property and safety

Marketing

We may send you direct marketing by phone in line with your preferences. Email marketing will only be sent where you have consented or have not objected.

• Where you have consented; or
• Where we market similar products or services

You may opt out at any time by contacting us:

• Post: PO Box 6196
• Email: info@cohesivetec.com
• Telephone: +61 1300 857 846
• Website enquiry form
• Live chat on our website

Credit checks

We use technology provided by CreditorWatch to assess creditworthiness and determine account eligibility. CreditorWatch may share this information with other organisations.

CreditorWatch privacy policy: https://creditorwatch.com.au/

Pricing variations

We use software to analyse transaction history and recommend pricing changes. Final decisions are made by our sales teams.

Legal basis for processing

• Your consent
• Performance of a contract
• Legal obligations
• Vital interests
• Legitimate business interests

How we share your personal information

• Service providers and agents
• Payment processors
• Credit reference agencies
• Professional advisers
• Government bodies where required
• Third parties authorised by you

How long we keep your personal information

Personal information is retained only as long as necessary and securely erased when no longer required.

Your rights

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights relating to automated decision making

Updating this statement

Updates to this Privacy Policy will be published on our website.